Medicare Part D- Supplimental Insurance Companies are horrible
When I hear the word Medicare, I cringe. The hair on the back of my neck literally stands straight up, and I get that sick feeling in the pit of my stomach. It is just one more of those government run programs that is a mystery to the general public.
Before I had to quit working due to my health issues becoming way out of control, I worked for a Medicare part D supplemental insurance company and learned the ins and outs of how the part D program works. It is sickening to see how many people would reach their coverage gap within the first couple of months of their insurance plan beginning and that they had to fork out thousands of dollars at a time to pay for their prescriptions, and these weren’t just luxury prescriptions. These prescriptions were what were keeping these patients alive.
Throughout my short 10 months of working at the Medicare part D company, I had learned that there are programs out there to help people pay for their prescriptions. My company discouraged us from mentioning many of the programs, and I am only assuming it is because that takes away money from us. Did I care about the company? To an extent, yes. I mean, they were providing me with a paycheck and I did have health insurance through them. As far as those extra help programs went, however, I was a little birdie.
I had notes, and depending on the circumstances of these individuals, I would have different information for them on how to obtain their medications at an affordable cost, or at least help in immediate situations. I’m sorry, old employer, but I did not care if I was being recorded or not. People need medications, and if I know how to help, you bet I am going to… against company policy or not.
I would have regular meetings about my time on the phone. We were supposed to help patients in as quick of a time as possible. Our goal was to be off the phone within 4 minutes. My phone calls were an average of 9 minutes. I could not brush someone off the phone who is upset, confused, scared or frustrated with their plan. I was a customer service representative. I mean, that’s what they hired me for!
Looking back, I would have to say that the Medicare part D company I worked for was the absolute worst job I have ever held. I did not follow any of the policies, nor did I care if I got a write up for non compliance. Funny thing is that they did fire people, but I was never one of them. I was very outspoken, and they knew that what issues I brought up I was right about, so I am assuming that must be why I was able to get away with so much! Aaah, I love being right!
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